PRODUCT
What is the product guarantee/warrantee?
All our products are covered against a manufacturing defect for up to 2 years. Some products come with a lifetime warranty, in which case this will be stated on the product page among the product features. If you are not entirely chuffed with your new...
If they are good for the environment then why do your travel cups have plastic lids?
There are times when manufacturing technologies are just not advanced enough yet to create a functional product that doesn't include any plastic, so we have to compromise a little. Our travel coffee cup lids are made from a BPA-free recyclable plastic...
How long do they stay hot?
Bottles & Travel cups – We claim “stay hot or cold for up to 12 hours (bottles)/6 hours (travel cups)”, but staying hot is a “wooly” term. The science bit: we measure that there is only a 20% drop in original temperature over a 12 hour and 6 hour...
Can I take my Smidge bottle and/or travel cup through airport security?
If the bottle/coffee cup is empty, you should normally be able to take it through airport security. Unfortunately, some airports have their own security policy as well as some countries being stricter as to what you can bring with you, so we suggest ...
My lid has broken, can I get a spare?
No worries, we stock most spare parts, just drop our Support Team a line
How do I clean the inside of my bottle?
Here’s your step-by-step guide to utmost cleanliness:
1. Rinse thoroughly;
2. Add washing liquid and fill up halfway;
3. Close the lid and shake;
4. Rinse thoroughly.
Also, since you’re at it, don’t forget to give the bottle head a good scrub.
Are they totally leak proof?
Insulated bottles & travel cups – Yep, so long as you tighten the lid enough. If the cup is weeping, it’s only upset ‘cause you didn’t close it properly so give it another go and you’ll both set off with a smile on your faces. Top tip – we always...
Does the paint fade in the dishwasher?
Insulated bottles and insulated travel cups only – yep they certainly do, modern dishwashers are tough places to survive these days! So if you like the bright shine on your new bottle or cup, best to just dip it in the sink from time to time.
All other...
How long do your bottles/cups stay cold?
Bottles & Travel cups – We claim “stay hot or cold for up to 24 hours (bottles)/12 hours (travel cups)”, but how cold is cold? The science bit: we measure that there is only a 20% increase in original temperature over a 24 hour and 12 hour period...
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