ORDERS, DELIVERIES & RETURNS
Can I track my order?
With DPD, when you provide your email address or mobile number at checkout, the courier will inform you about the estimated hourly slot via email or SMS on the day of delivery. If this doesn’t fit in with your schedule, you can provide them with a different...
What are the delivery costs?
Do you charge for returns?
There are several scenarios in which you may wish to return your order. The procedure and charge (if any) change depending on the situation. To find out more, visit our Returns page.
What shall I do if my order arrives damaged?
First of all, don’t worry! Unfortunately, we know things can sometimes go wrong, so we have a dedicated procedure in place to solve this: please read the paragraph Cancellation due to damaged products on our Returns page
Can I edit my order?
If you realise some details in your order are wrong (products ordered, delivery address, etc.), you should contact our Support Team ASAP. We cannot guarantee we will be able to amend your order, but if it hasn’t been...